Download the Sophos Diagnostic Utility onto the affected Endpoint. To uninstall go to Control Panel> Programs> Programs and Features> right click on Sophos Endpoint Agent> select Uninstall to uninstall. IF NOT EXIST "C:\Program Files (x86)\Sophos\Remote Management System\ManagementAgentNT.exe" (. 2. REM --- Check for an existing installation of Sophos Agent. When I try to uninstall I get this message: The computer must be restarted before Sophos Endpoint Agent can be uninstalled. "C:\Program Files\Sophos\Endpoint Defense\uninstall.exe" You can review the log files and see what it has done under %windir%\Temp\ and the appropriate log file. Press the keys Windows + R. Type %temp% then press the Enter button. Restart the endpoint or server to turn off tamper protection completely. Programs and Features should have Applications starting with Sophos, since you have the Autoupdater installed. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. Click on the magnifying glass at the top right of the screen to open Spotlight Search. Tamper protection should be disabled for Sophos from sophos central Script output may show to restart the system.Restart and run the script for better output Procedure's Instructions Click Close Once this is complete, EndPointSecurity Agent should have been removed from the system. Wait about 5 minutes for the uninstallation to complete. I have tried restarting the server but it does not clear the message. Enter an administrator username and password to allow uninstallation if prompted. The lines in the log file show all the registry keys and markers checked by the CRT. Select Uninstalling Select EndPointSecurity Agent from the programs listed and click Next Select Yes, try to uninstall You will receive a message saying that the problem has been fixed. Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. Sophos Endpoint Security and Control Escalating upgrade and uninstall issues To troubleshoot a problematic uninstall or upgrade of the endpoint software, you must capture the state of the computer. Video steps available here: macOS - Sophos Home uninstall script for advanced users. @Echo off. Step 4: Confirm the uninstall by clicking 'Uninstall'. Sophos Endpoint Protection - Uninstall without Tamper Protection Password. Step 6: A restart is required to complete the . Try stoping all services starting with Sophos. This may take a few minutes. Sophos Install Script - Copy and paste below into a .cmd file. You are unable to reinstall Sophos Home due to error messages. If you notice that the Sophos AV is still installed it is because tamper protection is not disabled. After successful uninstallation, click Close and the computer will automatically restart. REM --- Check for an existing installation of Sophos Anti-Virus. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config and set the Value data of SEDEnabled to 0. The on-premise client doesn't have a unified uninstaller it is just a few entries in Programs and Features, some of which are MSIs, some are custom installers/uninstallers. Start a New Document (this opens a blank text file) At the top of your screen select Format---> "Make plain text" to convert the file to txt. Backup the registry. Windows 7 and Windows Server 2008 R2 Turn on or restart the endpoint or server. Press the keys CTRL + F and search for the word detected which will then show you the registry key string of the detected third-party anti-virus. If BitLocker is enabled, suspend it. Notes: There's no ongoing update if the View updating status is grayed out. Step 5: The uninstall process begins. Restart the computer in Safe Mode. Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. Windows XP / Server 2003 Boot from Windows CD "Open Sophos Endpoint AV, go to the Configure menu -> Authenticate User -> enter the password 'password' and then go into 'Configure Tamper Protection' and uncheck 'Enable Tamper Protection'. With the services stopped, if you can try uninstalling, and the install again. Turn off tamper protection. REM Check for the Sophos service. 1. Next select Uninstall to uninstall Sophos Endpoint Agent. Press F8 to open Advanced Boot Options. On the system tray, right-click the Sophos icon and ensure no update is in progress. In that case "C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe" isn't of use to you as that is the unified uninstaller for the Central client. Click or tap Sophos Endpoint Agent, click or tap 'Uninstall', and confirm 'Uninstall' again. 3. Regards, Bohdan 0 Amir Ghaedi over 6 years ago in reply to Bohdan.S Look for the avremove.log file. Click on the Start button Click on the Settings button From the Windows Settings window, click on Apps Under the Apps & Features sections, scroll down the list and find Sophos Anti-Virus Click on Sophos Anti-Virus Click on the Uninstall button Click through the prompts to complete the removal of Sophos Anti-Virus Be sure to close the Sophos AV Console window after disabling Tamper-Protect." Read-Host "Press ENTER to continue" I have logged into the server as both the Administrator and the user that installed the Endpoint Agent. In successful removals: (1) in some cases may be a few folders remaining on the system (particularly with some Web Intelligence DLLs and a SAV Temp folder), and (2) WinSock providers may still be present (even if the files no longer exist on the system), this can be verified with the "netsh winsock show catalog" command. 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